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    Shipping policy

    Picktook is the operator of https://www.picktook.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

    Shipping Times

    Country Shipping Time
     USA  5-9 days
    UK  7-14 days
    Rest of World 15-30 days


    1. General
    Subject to stock availability. We try to maintain accurate stock counts on our
    website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
    fulfill the available products to you, and contact you about whether you would
    prefer to await restocking of the backordered item or if you would prefer for us
    to process a refund.

    2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected
    with the purchase. This price will be the final price for shipping cost to the customer.

    3. Returns

    3.1 Return Due To Change Of Mind
    Picktook will not accept returns due to change of mind. 

    3.2 Warranty Returns
    Picktook will happily honor any valid warranty claims, provided a claim is
    submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Picktook to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
    (a) refund to your payment method
    (b) a refund in store credit
    (c) a replacement item sent to you (if stock is available)

    4. Delivery Terms
    4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 3 - 7 days

    4.2 Transit time Internationally
    Generally, orders shipped internationally are in transit for 4 - 22 days. This
    varies greatly depending on the courier you have selected. We are able to offer
    a more specific estimate when you are choosing your courier at checkout.

    4.3 Dispatch Time
    Orders are usually dispatched within 3-4 business days of payment of order
    Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
    instances, we take steps to ensure shipment delays will be kept to a minimum.

    4.4 Change Of Delivery Address
    For change of delivery address requests, we are able to change the address at
    any time before the order has been dispatched.

    4.5 P.O. Box Shipping
    Picktook will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.

    4.6 Military Address Shipping
    We are able to ship to military addresses using USPS. We are unable to offer
    this service using courier services.


    4.7 Items Out Of Stock
    If an item is out of stock, we will dispatch the in-stock items immediately and
    send the remaining items once they return to stock.

    4.8 Delivery Time Exceeded
    If delivery time has exceeded the forecasted time, please contact us so that we
    can conduct an investigation.

    5. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be
    able to follow the progress of their shipment based on the latest updates made
    available by the shipping provider.

    6. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, get in touch with our customer service.

    7. Duties & Taxes
    7.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the
    website

    7.2 Import Duties & Taxes
    Import duties and taxes for international shipments may be liable to be paid
    upon arrival in destination country. This varies by country, and Picktook
    encourage you to be aware of these potential costs before placing an order with
    us. If you refuse to to pay duties and taxes upon arrival at your destination
    country, the goods will be returned to Picktook at the customers expense, and
    the customer will receive a refund for the value of goods paid, minus the cost
    of the return shipping. The cost of the initial shipping will not be refunded.

    8. Cancellations
    If you change your mind before you have received your order, we are able to
    accept cancellations at any time before the order has been dispatched. If an
    order has already been dispatched, please refer to our refund policy.

    9. Insurance
    Parcels are insured for loss and damage up to the value as stated by the
    courier.

    9.1 Process for parcel damaged in-transit
    We will process a refund or replacement as soon as the courier has completed
    their investigation into the claim.

    9.2 Process for parcel lost in-transit
    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

    10. Customer service
    For all customer service inquiries, please email us at sales@picktook.com